[RESOLVED] - Data Recovery Now in Process

We are pulling the alert now. Most customer files have been recovered and we're working through the last few accounts now. If you feel that your account still has a problem and you made changes to your site on October 1st between 3AM and 11AM there may be corrupted files... please go to:

http://help.lycos.com

and create a new ticket in the following category:

Tripod -> Data Restore

Then describe the issues you are having. Our agents can restore your files from a backup from August 24.

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We have recovered the files from the data backup for the first batch of users and will continue to do so over the next few days until we have recovered files for all user affected by last Friday's outage.

You should be getting an email from support when your files have been recovered.

For more information you can read our post in the Tripod Club:

http://club.tripod.com/index.blog/2068965/important-news-about-last-fridays-data-outage

 

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I have created a detailed post in the Tripod Club about the outage and what's going on with it now. 

Read it here:

http://club.tripod.com/index.blog/2068965/important-news-about-last-fridays-data-outage

 

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We have created a special queue in our ticket system for any users who feel that they may have been affected by this. 

If you made changes to your site on October 1st between 3AM and 11AM and there are corrupted files or the site will not display please go to:

http://help.lycos.com

and create a new ticket in the following category:

Tripod -> Data Restore

Then describe the issues you are having. Our agents can restore your files from a backup from August 24.

So far we've seen roughly 30 tickets on this issue. It looks fortunately like a fairly small number of people were negatively affected. But if you are in that group we want to help you!

 

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On Friday, October 1, Tripod experienced a serious editing problem for some members. From around 3:00 AM to 11:00 AM (Eastern), approximately 20% of users that edited a page using any of our tools - Trellix, Webon, FTP, FileManager, or Microsoft Frontpage - may have had the page they were editing deleted. This was due to a problem on Tripod's backend storage which has since been resolved.

The Tripod Team is currently working on a fix which will restore affected files to a version approximately a month old, August 24. This fix should be in place for affected customers within the next several days. So that we do not mistakenly overwrite new changes that you want, we will NOT restore any file which you make any changes to now. (But if you would like the old file to look at, you can leave a ticket with customer service and we will try and pull it for you.) There are a very small number of members that we may not be able to find an older version of the affected files for.

Some pages may be available using Google's (or another search engine's) cache feature. For example, to find a cached version of http://www.tripod.com, you can do a Google search for "cache:http://www.tripod.com". (just the web address with the letters "cache:" in front.) You may be able to use this method to retrieve some of your content yourself and allow your site to be restored more quickly.

We are currently in the process of upgrading the entire group of Tripod file storage servers to newer machines to avoid just such a problem as this. That work continues and is nearly complete. Murphy's Law would dictate that this outage occur on the very week we are about to upgrade.

We greatly apologize for any inconvenience this problem has caused.

 

[RESOLVED] - Comment Spam Attack affecting Blogs and Photo Albums

Tripod Blogs and Photo Albums are back up and operating nominally. However, the botnet attack is continuing and we'll be keeping a close eye on the performance of our entire Tripod Server Farm to be sure that we stay up and running. Thank you for your patience. Please comment on the Tripod Club or contact support if you see any further issues in the next few days with your Blogs or Photo Albums.

 

Thank you for using Tripod

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Over the last week we've seen roughly a 10X increase in the amount of botnet traffic attempting to spam the comment areas of Tripod Blogs and Photo Albums. The unfortunate side effect is that our servers are working their tails off to keep up and sometimes failing. Two senior network engineers are working on the problem now and we will keep at it until full, normal service is restored. We will update here as soon as we have more information. Thank you for your patience.

[Resolved] - DNS Attack affecting Blogs and Photo Albums

Resolved - we have a fix in place for this issue and it looks like things have settled down. We'll be keeping a close eye on it though and if it appears again we'll jump right on it.

 

Thanks for using Tripod!

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Tripod is currently experiencing a Denial of Service attack that is affecting the servers that run Blogs and Photo Albums.

The result of this attack is that your Blogs and/or Photo Albums may experience some slowness or be temporarily inaccesible. We apologize for the inconvenience. Our Network Engineers are working on the problem now and hope to have a resolution soon. We will update as soon as we know more.

[Resolved] - Email outage affecting Tripod Servers

UPDATE: This outage has been resolved and all systems should now have returned to normal service. We apologize for the interruption.

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There is currently an outage in our email system that is affecting service in a number of areas... Control Panel is slow... Tripod Club is occasionally not-reachable and the Help system is down completely. Our Operations team is aware of the issue and working hard to restore full service ASAP. We will post again as soon as we know more and/or have a fix in place.

Tripod Bundles slowness, problems Domains & Mail
Mood:  down
Now Playing: LHC rap
Topic: Outage

Please be advised,

 

That we are aware of some slowness with Tripod accounts, which have domain name(s) assocciated with them, as well as related Mail accounts.

Just ealier today, Domain purchases and most of Email related activity, such as Mailbox creation was slow, if not completely broken.

We appologise for any inconvenience and have mostly restored the functionality. We will continue working on improving stability and eliminating effects of this incident.

 

Regards,

Lycos Operations Team